Hey Belle! We'd love to help you out! 

Latest Updates: September Tracking bug
One of the couriers recently saw some tracking numbers say "cancelled" as an update in tracking history but then showed movement transit updates the following days later.

Please do not worry your order is NOT cancelled and it is just an electronic error/bug in the system, your order is still moving! If it has not moved in 3 days please contact us to see if it was lost.

If you need any further assistance the BEST way to contact us is to email us directly OR reply to your order confirmation email here: support@belleattheball.com

Sometimes customers may mistype emails or have emails not delivered: Please contact us directly so we can reply to the email chain here: support@belleattheball.com

Didn't receive an email confirmation after purchase? Try searching Belleattheball to find the email or contact us to see which email was used when you ordered with us.

**Important if you are using the form, **Please double check your email as we cannot respond to you if you input a wrong email address**